Frequently Asked Questions

How do I pay?

You can pay securely with major credit and debit cards (such as Visa and Mastercard) or with PayPal. All payments are encrypted, and your card details are never shared with us.

Do you deliver across the UK?

Yes. Delivery is free across the UK and takes 5–8 working days. See Delivery for details.

What should I do in an emergency?

If life is at risk, always call 999. Our products help you prepare, but they never replace the emergency services.

How can I track my order?

You will receive tracking information by email when your order ships. See Track Your Order for more.

Can I return an item?

Yes. See Returns & Refunds for how to start a return.

Who is behind Crisis Patrol?

Crisis Patrol is a division of Krisskydd Sverige AB. Read more about us.

How do I contact you?

Email support@crisispatrol.com. We reply within 48 hours on weekdays.